From Sunday morning the online store and paypal have had a falling out. An order reaches Paypal and payment is taken but when the customer is returned to the store it says the opposite, a notice stating that Payment was not verified and to try again. We receive the payment and an email telling us that our account has been credited. The problem is that Paypal doesn’t tell out store that and thus the erroneous message. We have the details and the payment and can process the order, it is all so confusing.
I have been trying to find out why this is happening as we changed nothing on our site.
I am exploring a new more modern online store at present, this will take time to establish.
We have printed all the current orders and will progress them as usual. If you want, email us and we can do it the old way.
Sorry but I am at a loss at present as to what is going on.
Adam has all the bits for the next infantry unit for the Byzantine range. He has shared a WIP photo of the command pack. The unit is the lighter armoured infantry of the battle line, it has some characteristics of the Danube garrison troops and will come in several poses that we hope will allow the building of a shield wall.
Sadly I lost my eldest son to depression just before Christmas, we as a family want to thank all who sent us their thoughts at this terrible time.
Adam has also had his woes, he hurt his back and this slowed down his progress on the new figures, we thought he was getting better but recently he was back in hospital with disc problems, he has been doing what he can but sitting bent over figures isn’t the way to go for his back.
We are hopeful that the next set will be ready within the next week to 10 days but that will depend on Adam’s back.
Anyway the main point of this update is to let you all know that we are back working away and can process orders as normal.
Thank you all again, it is great to have such thoughtful friends.
Sorry but due to a sudden death in the family we will not be working on the orders until after the holiday period. Any orders in the system that have not been updated as posted will not be going out until we resume work.
Northstar are no longer in a position to supply us with their NS102 wire spears. This is something we have no control over and is due to a change in the supplier’s pricing that makes them no longer viable.
I have removed them from our store as we are running low on stock and will not be able to fulfil orders.